Store Manager

Job Summary

We are seeking an experienced and customer -focused Store Manager to oversee daily store operations, drive sales performance, manage inventory, and ensure exceptional customer service. The ideal candidate will be responsible for leading the store team, maintaining operational excellence, achieving sales targets, and ensuring the store operates efficiently while maximizing profitability.

Key Responsibilities

Store Operations Management

• Oversee and manage all day -to -day store activities.
  
• Ensure smooth functioning of store operations and customer service.
  
• Maintain high standards of store appearance, cleanliness, and organization.
  
• Monitor store performance and implement strategies to improve productivity.
  

Sales & Business Development

• Achieve monthly, quarterly, and annual sales targets.
  
• Develop and implement strategies to increase store revenue and profitability.
  
• Identify opportunities to attract new customers and increase footfall.
  
• Monitor market trends and competitor activities.
  

Customer Service

• Deliver outstanding customer service and ensure customer satisfaction.
  
• Handle customer complaints, concerns, and escalations professionally.
  
• Build strong relationships with customers to encourage repeat business.
  
• Monitor customer feedback and implement service improvements.
  

Team Leadership & Staff Management

• Recruit, train, mentor, and supervise store staff.
  
• Conduct performance evaluations and provide constructive feedback.
  
• Motivate team members to achieve sales and operational goals.
  
• Schedule staff shifts and manage workforce planning effectively.
  

Inventory & Stock Management

• Ensure optimal stock levels are maintained at all times.
  
• Monitor inventory movement and coordinate replenishment activities.
  
• Conduct regular stock audits and inventory checks.
  
• Minimize stock losses, damages, and discrepancies.
  
• Coordinate closely with the Retail Operations Manager and Merchandise Team.
  

Financial & Administrative Management

• Manage store budgets and operational expenses.
  
• Maintain accurate financial records and documentation.
  
• Prepare daily, weekly, and monthly sales reports.
  
• Analyze buying trends, customer requirements, and profitability reports.
  
• Ensure compliance with company policies and procedures.
  

Compliance & Safety

• Ensure adherence to health, safety, and security regulations.
  
• Maintain compliance with company standards and statutory requirements.
  
• Ensure proper handling and storage of products.
  

Marketing & Promotions

• Plan and execute in -store promotional activities.
  
• Coordinate visual merchandising and product displays.
  
• Support marketing campaigns to improve customer engagement and sales.
  

Required Qualifications

• Bachelor's Degree/Diploma in Business Administration, Retail Management, Commerce, Hospitality, or a related field.
  
• Minimum 3+ years of experience in retail, hospitality, store operations, or customer service management.
  
• Previous experience in a supervisory or managerial role is preferred.