Store Manager - Boutique head

This role is for one of the Weekday's clients

Salary range: Rs 1200000 - Rs 1500000 (ie INR 12-15 LPA)

Min Experience: 5 years

Location: Noida

JobType: full-time

We are seeking a dynamic and experienced professional to lead operations for a luxury jewellery boutique in Delhi and Bengaluru. The ideal candidate will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing retail team while maintaining the highest standards of luxury service.

Key Responsibilities

1. Store Operations Management

• Oversee end-to-end store operations to ensure smooth, efficient, and customer-focused functioning.
• Maintain adherence to SOPs, retail standards, and regulatory guidelines.
• Manage visual merchandising to reflect brand aesthetics and seasonal themes.
• Conduct routine audits for hygiene, inventory accuracy, security, and compliance.

2. Sales & Performance Management

• Drive overall and category-wise sales performance; achieve monthly and quarterly revenue goals.
• Review KPIs such as footfall conversion, average bill value, and customer trends to optimize outcomes.
• Identify opportunities to enhance repeat business and customer retention.
• Coordinate with merchandising teams for stock planning and timely replenishment.

3. Team Leadership & Training

• Lead, coach, and motivate the boutique team including sales staff, cashiers, and front-desk personnel.
• Conduct ongoing training sessions to improve product knowledge and elevate customer service.
• Support career development and evaluate individual and team performance regularly.

4. Customer Experience Excellence

• Ensure every customer interaction reflects the boutique’s luxury positioning.
• Resolve escalated concerns with professionalism and empathy.
• Foster a customer-first culture throughout the store team.
• Utilize customer feedback to improve service quality and satisfaction scores.

5. Inventory & Loss Prevention

• Manage daily stock checks, opening/closing reconciliations, and accurate reporting.
• Coordinate with procurement and vendors to maintain healthy stock levels and avoid excess inventory.
• Implement loss prevention strategies and ensure staff are trained on safety protocols.
• Oversee locker safety, daily stock transfers, and overall inventory integrity.

Key Skills & Competencies

• Strong leadership and people management skills
• Passion for luxury retail and high-touch customer service
• Knowledge of jewellery (gold, diamonds, precious stones) preferred
• Strong analytical mindset with command over retail KPIs
• Excellent communication, interpersonal, and problem-solving abilities
• Proficiency with POS and inventory software systems
• High attention to detail and organizational discipline

Qualifications & Experience

• Bachelor’s degree preferred (Retail Management, Business, or related field)
• Minimum 5 years of retail experience, including 2–3 years in a managerial role (luxury retail or jewellery preferred)
• Fluency in English and the local language (Hindi for Delhi / Kannada for Bengaluru)
• Flexibility to work weekends, holidays, and extended hours as needed