Store Manager_Footwear Experience_Shay

Job Summary:

Key Responsibilities:

• Sales and Performance Management:
• Achieve and exceed sales targets and key performance indicators (KPIs) such as conversion rate, average transaction value (ATV), and units per transaction (UPT).
• Monitor store performance and identify areas for improvement, adjusting strategies as needed.
• Analyze sales reports to maximize profitability and identify trends.
• Customer Service:
• Ensure a high level of customer satisfaction by providing exceptional service and ensuring team members are trained in product knowledge and customer engagement.
• Resolve customer complaints and issues promptly and professionally.
• Inventory Management:
• Oversee stock levels, conduct inventory audits, and ensure accurate record-keeping.
• Coordinate with the inventory team to manage replenishments and optimize stock availability.
• Minimize shrinkage and manage stock losses effectively.
• Team Leadership and Development:
• Recruit, hire, train, and develop store staff, ensuring that all team members are aligned with company values and sales goals.
• Conduct regular performance reviews, set individual and team goals, and provide constructive feedback.
• Foster a positive work environment and promote teamwork.
• Visual Merchandising:
• Ensure the store is visually appealing and consistent with brand standards through proper merchandising and layout.
• Coordinate product displays to promote best-sellers and seasonal items.
• Operational Excellence:
• Maintain high standards of cleanliness, organization, and safety in the store.
• Ensure compliance with company policies and procedures, including health and safety guidelines.
• Manage store opening and closing procedures, including cash management.

Qualifications:

• Proven experience as a Store Manager or Assistant Manager in a footwear retail environment.
• Strong understanding of retail KPIs and sales performance strategies.
• Excellent leadership and communication skills.
• Ability to manage and develop a team to achieve sales goals.
• Proficient in inventory management and loss prevention.
• Strong customer service skills and the ability to resolve issues effectively.
• Knowledge of visual merchandising and store layout strategies.
• Proficient in using retail management software and POS systems.
• Ability to work flexible hours, including weekends and holidays.

Preferred Skills:

• Experience working with high-end or premium footwear brands.
• Knowledge of current fashion trends in footwear.
• Familiarity with local market dynamics and customer preferences.