Strategic Account Manager

Requirements

Key responsibilities

Grow transaction revenue

• Own
  the net transaction-revenue growth target for your assigned portfolio;
  build and execute a written account growth plan for each account.
  
• Drive
  product adoption and live transaction volumes across issuing, acquiring,
  agency/BC banking, and BBPS/Bharat Connect stacks.
  
• Identify
  and convert accounts operating at their minimum-guarantee floor into
  overage revenue.
  
• Cross-sell
  and expand iServeU's product footprint within existing clients.
  

Protect and recover revenue

• Partner
  with the Solutions/Technical Account Manager and engineering to monitor
  transaction success rates, diagnose technical decline/leakage, and recover
  lost transaction revenue.
  
• Work
  with the team's Revenue Analyst to maintain a live, account-level view of
  volumes, MG utilisation, and leakage.
  

Own the relationship and the renewal

• Run
  structured Quarterly Business Reviews (QBRs) with client product,
  operations, and CXO stakeholders
  
• Own
  renewals and MG re-negotiations, backed by usage and value data
  
• Serve
  as the senior commercial point of contact for your accounts
  

Work across functions

• Interlock
  with product and engineering on roadmap needs, integrations, and
  revenue-recovery fixes surfaced by your accounts
  
• Feed
  market and competitive intelligence back into product and pricing
  

Success measures (first 12 months)

• Net
  transaction-revenue growth across the assigned portfolio.
  
• Transaction
  volume growth by product
  
• Product
  cross-sell / attach rate within existing accounts
  
• Success-rate / technical-decline recover
  
• Net
  revenue retention (churn protection)
  

Must-have qualifications

• 5–9
  years in payments, fintech, or BFSI, managing enterprise/strategic
  accounts with a clear revenue-expansion (not purely relationship or
  support) mandate
  
• Working
  knowledge of the transaction lifecycle: settlement, reconciliation,
  decline/response codes, NPCI and card-scheme rails and mandates
  
• Comfortable
  holding data- and API-level conversations with client product and
  technology teams — you don't need to code, but you must understand how the
  products work.
  
• Consultative
  selling ability and credibility with senior (CXO-level) client
  stakeholders.