SuccessFactors Analyst

Overall Purpose of the Job

The HRIS Analyst is responsible for the administration, support, and optimization of the Human Resources Information System (HRIS). This role serves as a point-of-contact for HR systems and ensures data integrity, system configuration, reporting, and process improvement.

Key Activities and Accountabilities

1.        Act as custodian of the HR Systems Admin ticketing system ensuring timely response to queries and issues.   Troubleshoot problems, analyse issues and provide solutions, escalating to next level support where necessary.
2.        Conduct system audits on a routine basis, with follow up to the HR team for corrections in line with findings.
3.        Maintain understanding of Group HR processes and procedures to ensure HRIS functionality and use, is fit for purpose.
4.        Keep up to date with new functionality and releases from the HRIS provider.  Communicating relevant information to the HR management team / Subject Matter Expert (SME).
5.        Analyse user requirements, current procedures and problem areas to further automate processing and suggest improvements to existing HRIS to HR management team / SME.
6.        Assist with review, development, testing and rollout of revised functionality of HRIS.
7.        Update and communicate HRIS user guides, including those for HR, managers and employees, on a regular basis and as functionality changes.
8.        Act as focal point for the coordination of user training and its delivery in conjunction with HR management team / SME.
9.        Provide management reports in their agreed format as per schedule; process ad hoc requests for reports ensuring accuracy and timely delivery.
10.        Undertake ad hoc projects related to the HRIS.
11.        Ensure objectives set under Employee Development Plan are met.
12.        Ensure compliance with data privacy regulations and internal audit requirements.
13.        Manage user access and security roles
14.        Drive automation and process efficiency initiatives across HR functions
15.        Actively adhere to the Code of Conduct and Anti-Bribery policies, procedures and processes to ensure the highest ethical standards are maintained and exposure to liability or risk to Expro’s reputation is minimised.  If necessary, report possible violations or conflicts of interest.
16.        Actively adhere to and ensure compliance with applicable Quality policies, procedures, processes and systems. Takes an active part in quality improvement processes.  Identify and report any deficiencies to supervisor and obtain authorisation for any deviations from standard procedures.   
17.        Actively comply with all applicable Health, Safety & Environmental (HSE) policies, procedures and processes. Promote HSE awareness; take responsibility and be accountable for own safety and safety of others. Demonstrate the personal application of HSE procedures in daily performance and always follow the 10 Safety House Rules.  

Job Knowledge and Qualifications

Holds an HR or information systems related qualification
2+ years’ experience within a related working environment (HR and/or HRIS role) with a strong understanding of HR processes and data flows
Proficient in the use, maintenance and administration of a recognised HRIS and/or has HRIS configuration experience. Preferably 2+ years SAP SuccessFactors 
Experienced in working with users across different countries
Effective communication skills (must be proficient in English)
Proficient in Microsoft office (Excel, Word)

Integrity/Compliance - behaves in a fair, honest and ethical manner toward others; adheres to Company Code of Conduct
Interpersonal Sensitivity – identifies with and shows understanding or concern for others; values diversity
Technical – achieves and applies a competent level of technical and/or professional skill or knowledge relevant to the role
Safety Awareness – upholds safety standards
Developing Self – plans and progresses the development of own skills and abilities to realise their full potential
Self-motivated – has inner drive and motivation; self-directed and not dependent on others
Initiative – pro-active; makes things happen; takes the first step without prompting
Adaptability/flexibility – capable of adapting to others and new situations; flexible; can handle multiple tasks
Communication 3 – actively listens and receives information completely; demonstrates understanding of what is being communicated
Problem-solving – effective at solving problems, not just defining or complaining about them