Supervisor

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

We’re looking for a highly motivated leader, energetic, knows how to engage team members, detailed oriented, someone that can multitask, strategise, and come up with creative solutions to answer our customers, be an online point for our associates, connect between several different hubs and share feedback with the company to improve our customers’ journey. 

The Customer Care online leads in customer care are the key point persons to ensure that our customers receive service, that pain points are flagged, and our associates are able to work efficiently. 

Is it you? Are you up for this challenge? 

 What’s the job? 

• Developing strategies online to ensure that our customers are answered within our service level agreement. 


• Implementing different motivation techniques to maximise the number of inquiries handled by our associates. 


• Investigate and analyze any barriers that are blocking our customers from contacting customer care or using our services. 


• Coordinate globally between our different operational teams and Hubs to ensure a successful shift 


• Report to the business if we are meeting our KPIs 


• Handling online crisis events in order to ensure the fastest recovery and minimise the effect on our customers. 


• Utilising our tools and dashboards to monitor our shifts effectively To 


• Develop creative solutions online


• To provide a professional and engaging atmosphere for our associates on the shift

Have you done this kind of stuff? 

• 2 - 3 years of previous experience in a similar role 


• Previous experience in an international call centre 


• Strong managerial skills 


• High level of English 


• Self-learning ability 


• Responsibility and ownership 


• Problem-solving ability 


• Creative thinking and innovation 


• Proficient in MS Office 


• Proficient Excel 


• Excel under pressure