Supervisor Technical officer

The Supervisor, Technical Officer Team is responsible for leading and managing the pool of Technical

Officers based in ISSC Mumbai who support Business Units in day-to-day technical and procurement

operations.

The position exists to:

· Provide centralised people leadership for ~40 Technical Officers, ensuring consistent

performance, engagement, and development.

· Drive recurring training and capability building to enhance quality, efficiency, and

standardisation of TO work across fleets.

· Lead and support procurement, analytics, and Procurement Hub–related projects,

including contract compliance measurement, process harmonisation, and alignment with the

Hub operating model.

The role operates within the framework of Anglo-Eastern’s ship management standards, budgets, and

governance, with clear objectives to:

· Improve utilisation and effectiveness of ISSC Technical Officers.

· Strengthen alignment between ISSC, Business Units, and the Procurement Hub.

· Support future transition of the role into a Hub Team Lead position, if required, as the

organisation evolves.

KEY SKILLS AND CAPABILITIES

Technical Skills

· Strong understanding of technical ship management operations and marine procurement

processes.

· Knowledge of P2P workflows, contract management, and vendor governance.

· Proficiency in ERP / procurement systems (e.g., Shipnet, Jibe, MS 365, and other internal

tools).

· Ability to read, interpret, and work with cost data, analytics, and performance dashboards.

· Familiarity with Anglo-Eastern technical and procurement policies (or equivalent ship

management standards).

Professional Skills

· Strong people leadership and coaching skills, with ability to manage and develop a diverse,

junior–mid level team.

· Excellent communication and stakeholder management, especially with Vessel Managers,

Fleet Managers, and BUs.

· Problem-solving and continuous improvement mindset, able to design and drive process

changes.

· High level of organisation, prioritisation, and time management, balancing operational

support, training, and project work.

· Ability to work effectively in a matrix environment (dual reporting to Shared Services and Supply Chain / Procurement Hub).

ROLES ACCOUNTABILITIES

Provide 7 – 10 Principal Roles & Responsibilities – what is the role responsible for delivering?

Principle Role

People Leadership for ISSC Technical Officers (Approx. 50%)

· Provide day-to-day leadership, guidance, and performance management for all Technical

Officers based in ISSC Mumbai.

· Conduct regular 1:1s, team meetings, and feedback sessions to monitor workload, productivity,

and morale.

· Support workforce planning, succession, and structured use of spare TO headcount.

Workload Management & Allocation

· Oversee ship allocations and TO workload distribution across BUs to ensure fairness, back-up

coverage, and continuity.

· Coordinate deployment of spare TOs for firefighting, coverage during leave, and temporary BU

shortages.

Training, Coaching & Capability Building (Approx. 30%)

· Design and deliver recurring training for TOs on systems (Shipnet, Jibe, ERP), procurement

processes, and BU-specific expectations.

· Coordinate buddying, onboarding plans, and refresher training to address knowledge gaps and

feedback from BUs.

· Work closely with BUs and Shared Services to standardise best practices and SOPs for TOs.

Analytics, Reporting & Contract Compliance

· Produce regular dashboards and reports to support decision making for ISSC, Procurement

Hub, and BUs.

Stakeholder Management & Escalation Point

· Act as the first point of escalation for BUs and Vessel Managers on TO performance,

communication issues, and service quality.

· Maintain strong working relationships with Fleet Managers, Vessel Managers, Procurement

teams, and other stakeholders.

Process Improvement & Standardisation

· Identify recurring issues and inefficiencies in TO workflows, procurement activities, and

communication with vessels.

· Propose and implement process improvements in collaboration with Shared Services, BUs,

and Procurement Hub.

Governance, Compliance & Risk Management

· Ensure TO activities comply with Anglo-Eastern policies, procurement controls, and audit

requirements.

· Support adherence to contracts, approved vendor frameworks, and internal control standards.

Matrix

Procurement & Hub Project Support (Approx. 20%)

· Support Procurement Hub–related initiatives including process alignment, implementation of

standard P2P workflows, and control measures.

· Work with the Head of Supply Chain / Procurement Hub to drive project tasks allocated under

the matrix reporting line.

Future Transition to Hub Team Lead (Where Applicable)

· Prepare the function, processes, and people such that the Executive TO role can transition into

a Hub Team Lead role if organisational needs evolve.