Supervisor, Transaction Processing

Job Track Description:

• Requires broad technical expertise and industry knowledge.


• Accountable for functional, operational, and/or program management.


• Assists others in achieving goals.


• Manages performance appraisals and pay reviews.


• Manages training for 3 or more employees.


• Manages hiring and termination actions.

General Profile

• Supervises daily tasks of complex business, technical support, or production teams.


• Responsible for team success.


• Works within established precedents and practices.


• Examines information to solve ongoing problems.


• Ability to perform work unsupervised.

Functional Knowledge

• Comprehensive understanding of a range of processes, procedures, systems and concepts in own field.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals.

Impact

• Impacts a team, by example, through the quality service and information provided.

Leadership

Provides daily team supervision (e.g., coaching on performance, coordinating activities, checking on quality, and work progress).

Problem Solving

• Solves problems and evaluates possible solutions using technical experience and precedents.

Interpersonal Skills

• Uses tact to exchange ideas and information concisely and rationally.

Responsibility Statements

• Supports financial management.


• Supervises resources.


• Contributes to business growth and efficiencies.


• Responsible for performance management and conducting performance reviews.


• Manages escalated issues and complex tasks.


• Acts as Subject Matter Expert (SME).


• Ensures TAT is met for all volumes assigned to respective shifts through proper planning.


• Ensures Quality is met for all volumes processed during shifts.


• Ensures appropriate staffing; interviews candidates.


• Collaborates with Managers on key performance measures identified by the client.


• Facilitates work allocation.


• Tracks and monitors daily and monthly reporting.


• Participates in progress improvement without impact to quality of work.


• Communicates with teams and Managers to provide work status.


• Participates in meetings with internal teams and external clients.


• Performs other duties as assigned.


• Complies with all policies and standards.