Support Analyst

Responsibilities

Direct Responsibilities

§   Ensure end-to-end responsibility for achieving the IT project’s objectives in line with the commitments made to the Business or organization, while complying with the entity’s strategic priorities, IT governance processes, group’s standard architecture and the sponsor’s expectations.

§   Analyze and understand the needs of all stakeholders and ensure the compliance of solutions recommended by the group by bringing the Group's standards to the business.

§   Steer the entire IT project and coordinate all the people involved and contributors.

§   Guarantee reliable and relevant reporting with the necessary alerts and recommendations to provide decision-making support to all actors involved.

§   The go-to contact person for the IT project.

§   Ensure the knowledge of IT Projects Governance in the Group and their correct application to the project context.

§  Contribute and generate value to the organization by ensuring project’s benefits, managing risks, and finding cost saving opportunities.

§   Steer the entire IT project and coordinate all the people involved and contributors.

§   The go-to contact person for the IT project.

§   Ensure the knowledge of IT Projects Governance in the Group and their correct application to the project context.

§   Contribute and generate value to the organization by ensuring project’s benefits, managing risks, and finding cost saving opportunities.

Contributing Responsibilities

§   Provide Technical / Functional support and act as an SME using expertise

§   Develop the team as a techno functional team by cross training

§   Conduct weekly team meetings and track action plans

§   Ensure weekly 1-2-1 meetings with the onsite stakeholders to provide key updates

§   Ensure monthly review and key KPIs are delivered on a timely basis.

Technical & Behavioral Competencies

The candidate must be able to demonstrate the key competencies detailed below to the standard required for the role.

§   Competencies required; 1 – essential, 2 – desirable

§   Good Attitude – 1

§   Good Aptitude – 1

Specific Qualifications:

§   Ability to understand, explain and support change

§   Ability to develop and adapt a process

§   Ability to develop others & improve their skills

§   Ability to manage / facilitate a meeting, seminar, committee, training…

§   Ability to develop and leverage networks

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

§   Technologies:, AutoSys, JIRA, SQL, MySQL, PostgreSQL, , APIs,  REST APIs.

§   Operating systems: Windows Server, Linux, Shell, Unix.

§   Digital tools : GitHub and GitLab, Docker, Cloud Computing

§   Project Management: JIRA, Confluence, Release Management.

§   ITSM tools : ServiceNow

§   Methodologies: ITIL Methodologies, Agile and Waterfall SDLC, Scrum.

§   Investment services industry / Funds Administration 

§   Basics of Banking.

Behavioral Skills:

§   Communication skills - oral & written

§   Critical thinking

§   Creativity & Innovation / Problem solving

§   Decision Making

Education Level: Graduate

Location: Chennai