Support and Operation Technician N1

Provides first-level support in English and Spanish languages Excellent verbal and written communications in English and Spanish Working knowledge of all software currently shipped with NTTD client products and basic knowledge of legacy operating systems Working knowledge of PC architecture/technology Working knowledge of NTTD and customer supplied applications Thorough knowledge of Service Procedures Thorough knowledge and understanding of policies and procedures and the ability to determine course of action based on given guidelines Ability to analyse and solve technical problems by investigating potential solutions using troubleshooting skills Knowledge on Service Now is preferred Good organizational skills Good interpersonal skills Excellent telephone and customer handling skills Ability to handle stressful situations. Ability to deal professionally with irate customers Ability to learn new products and technologies Spanish language would be considered highly advantageous Bachelor's Degree in any stream Any certification like DELE, SIELE or ACTFL OPI CompTIA A+ Certification ITIL 4 Foundation Certification Microsoft Certified: Azure Fundamentals certification is preferred but not mandatory