At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying, isolating, and resolving faults, as well as working towards network stability. As your experience grows, you'll handle more operational and technical issues for specific customers, solutions, or domains.
What you will do:
\- Lead investigations and drive the resolution of customer issues throughout the CS portfolio.
\- Actively participate in on-site activities, particularly when remote access is insufficient.
\- Contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions.
\- Support problem management in identifying and categorizing significant operational or business impacting problems.
\- Handle administrative, operational, and technical issues relating to the customer's contracts and installed base.
\- Participate in Security Reviews as the primary contact for customers and subject matter expert in security matters.
The skills you bring:
\- Customer Problem Management.
\- Negotiation.
\- Knowledge Transfer and Reuse.
\- Knowledge Sharing and Collaboration Skills.
\- Release and change management.
\- Coaching and Mentoring.
\- Change and Improvement Management.
\- Preemptive support competence.
\- CS Portfolio competence.
\- Data Analysis.
\- Customer Success.
\- Machine Learning.
\- Customer Relationship Building.
\- CSR Handling Process.
\- Trade Compliance.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
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