Support Engineer

About Atlas Systems:

Atlas Systems Inc. is a global software solutions company headquartered in East Brunswick, NJ. Since 2003, we’ve delivered innovative products and services across Governance, Risk & Compliance (GRC), Healthcare, Technology, Procurement, and Enterprise Platforms to Fortune 1000 clients worldwide.

Explore our offerings at www.atlassystems.com.

https://atlas.bamboohr.com/careers/457

Production Support Engineer (.NET, SQL Server)
Location: Bangalore (In-Office)
Experience: 2 Years
Job Type: Full-Time / Shift-Based
Department: IT / Application Support

Job Summary:
We are looking for a proactive and technically sound Production Support Engineer with 2 years of experience in .NET, and SQL Server. The role involves supporting critical business applications, handling incidents, troubleshooting issues, and ensuring application stability in a production environment. This is a full-time, shift-based role located in Bangalore (work from office).

Key Responsibilities:
Provide L1/L2 production support for .NET applications.

Monitor system and application logs to proactively identify and resolve issues.

Analyze and troubleshoot SQL Server issues including queries, stored procedures, and performance tuning.

Respond to incidents, service requests, and change requests within defined SLAs.

Work closely with development, infrastructure, and QA teams to resolve application-related issues.

Participate in shift rotations and on-call support as per team schedules.

Maintain knowledge base and support documentation for recurring issues.

Required Skills & Experience:
Minimum 2 years of experience supporting .NET applications.

Solid hands-on experience with SQL Server – writing/debugging queries, stored procedures, performance optimization.

Familiarity with IIS, Windows Server environment, and application configuration.

Strong problem-solving and troubleshooting skills.

Experience with ticketing systems like JIRA, ServiceNow, or equivalent.

Good communication skills and ability to coordinate with cross-functional teams.

Preferred Qualifications:
Exposure to 24x7 production environments.

Awareness of ITIL processes (incident, problem, change management).

Shift Details:
Night shift and weekend support (as per business need).

Availability for on-call support during off-hours when required.

Education:
Bachelor's degree in Computer Science, Information Technology, or a related discipline.