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Support Engineer (Clarity Tool)

icon building Company : Panamax Infotech Limited
icon briefcase Job Type : Full Time
icon geo-alt Kolkata, India

Number of Applicants

 : 

000+

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Job Description - Support Engineer (Clarity Tool)





  • Process Clarity mail requests and service requests



  • Actively monitor mail request and service request queues and equally distribute work if required



  • Understand the customer’s issues and queries accurately and provide appropriate resolution



  • Take up additional tasks/delegations with accuracy and ownership



  • Work on feedback and and ensure errors are not repeated



  • Take up additional tasks/delegations with accuracy and ownership



  • Complete all application related training and apply the knowledge in the process when required



  • Complete all the mandatory courses as assigned by the line manager



  • Interact well with peers, superiors, people from other support areas and business partners



  • Work towards improving team bonding



  • Should be flexible for different shift timings



  • Actively participate in daily devotionals, weekly/monthly meetings, other team get-togethers and conduct them if required



  • Contribute towards new joiners’ learning curve



  • Keep the confidentiality of sensitive information of users



  • Ensure breach of confidentiality is immediately bought to the attention of the line manager








Original job Support Engineer (Clarity Tool) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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