Support Engineer HCL Commerce

• Provide technical support and troubleshooting for HCL Commerce applications.
  
  
• Perform log analysis, debugging, and issue resolution.
  
  
• Collaborate with development and infrastructure teams to ensure smooth operations.
  
  
• Manage and track incidents through ServiceNow / Jira or equivalent tools.
  
  
• Document issues, solutions, and preventive measures to improve support processes.
  
  
• Ensure timely communication and resolution of client-reported problems.
  
  

Required Skills & Experience

• 5–8 years of experience in HCL Commerce support or similar environments.
  
  
• Strong knowledge of Java, JSP, and web technologies.
  
  
• Experience in application log analysis and debugging.
  
  
• Familiarity with ServiceNow, Jira, or other ticketing tools.
  
  
• Strong communication, analytical thinking, and problem-solving abilities.
  
  
• Ability to work in a work-from-office (WFO) environment across multiple locations.