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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Engineer, IT Systems based in India.
This is a high-impact, fully remote IT support role within a fast-scaling global organization operating across multiple regions and time zones. You will be the first line of technical support for employees, ensuring smooth day-to-day operations across hardware, software, and identity systems. The role goes beyond traditional ticket resolution, focusing on improving systems, reducing recurring issues, and enhancing the overall employee IT experience. You will collaborate closely with Engineering, People Operations, and Security teams to maintain secure and efficient access across the organization. This position is ideal for someone who enjoys solving technical problems while also building long-term improvements. It combines hands-on IT support with opportunities to automate and optimize internal workflows.
Accountabilities:
- Act as the primary IT support contact for employees, resolving hardware (macOS), software, and access-related issues in a timely and service-oriented manner.
- Manage user lifecycle processes including onboarding, offboarding, account provisioning, and access control using identity and endpoint tools.
- Troubleshoot and administer systems such as SSO/SAML integrations, Google Workspace, Slack, 1Password, Zoom, and related SaaS platforms.
- Use endpoint management tools (e.g., Jamf) to handle device enrollment, configuration, and basic troubleshooting.
- Identify recurring issues and contribute to documentation, runbooks, and self-service resources to improve efficiency.
- Collaborate with cross-functional teams to escalate complex issues and improve IT systems, processes, and tooling.
- Support internal IT platforms by testing enhancements and providing frontline feedback to drive continuous improvement.
Requirements:
- 2+ years of hands-on IT support experience in a corporate or enterprise environment.
- Strong experience with macOS environments and user/device support.
- Practical knowledge of identity and access management tools, including Okta administration and SSO/SAML workflows.
- Excellent written communication skills, with the ability to provide clear, structured, async remote support.
- Strong customer-service mindset with empathy, patience, and a proactive approach to problem-solving.
- Ability to identify patterns in recurring issues and improve systems through automation or process optimization.
- Familiarity with tools such as Jamf, Google Workspace, Slack, or 1Password is a plus (training provided where needed).
- Self-directed, comfortable working in a distributed, remote-first environment with minimal supervision.
Benefits:
- Competitive compensation package aligned with global tech standards, including base salary, equity, and performance bonus (AUD/NZD equivalent structure).
- Fully remote work setup with global collaboration across distributed teams.
- Equity participation and bonus eligibility based on performance and impact.
- Opportunity to work with modern IT and automation tools in a highly technical environment.
- Strong focus on learning, development, and career growth in IT systems and automation.
- Exposure to a wide range of SaaS platforms and enterprise tooling in a scaling organization.
- Inclusive, transparent, and process-driven culture emphasizing impact and continuous improvement.
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