Support Engineer - L2

Required Skills and Experience:

• B.Sc (CS)/ B.Sc. (IT)/ IT Diploma/ B.E.
  
• 3-5 years experience of Support Engineering/ Customer Support/ Technical support/ System administration or related customer facing role. Freshers are encouraged to apply.
  
• Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS.
  
• Experience with VMWare virtual environments, AWS Cloud Services or Microsoft Azure Platforms is preferred.
  
• Advanced troubleshooting & technical escalation management.
  
• Implement, Operate and provide L2 Support for PAM solutions.
  
• Demonstrate an understanding of risk management, security policies and controls, user account life-cycle management and role-based access.
  
• Ability to learn new technologies quickly.
  
• Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
  
• Ability to work independently with little direct supervision and as a part of a team.
  
• Ability to remain calm, composed and articulate when dealing with tough customer situations.
  

You should apply if....

• Care about contributing to an amazing work culture and environment.
  
• Are comfortable with the fast-paced, mercurial nature of a tech startup.
  
• Have impeccable communication - both verbal and written