Support Engineer1 - BY WMS

Our current technical environment:

• Software: Java, GIT, Rest API, OAuth, PL/SQL, Blue Yonder Discrete

• Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture.

• Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)

• Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite

What you’ll do:

• Blue Yonder WMS (WMS – Warehouse Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements.

• Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.

• Individual to gather and understand the technical reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements).

• Document learnings and create knowledge articles for repeated cases.

• Replicate and maintain customer environments. 

• Maintain knowledge of customer solution architecture and integration points

• Maintain sense of urgency and swiftness with all customer interactions

• Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure.

• Interact with internal and external stakeholders and reports to management.

• Identify areas of improvement and scope of automation on routine tasks or activities

• Individuals should be passionate about working with new technologies and products.

• Demonstrate ability to learn quickly, have good interpersonal & communication skills– verbal and written.

• Drive architecture and designs to become simpler, more robust, and more efficient.

• Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers

What we are looking for:

• Bachelor’s degree (STEM preferred) and minimum 3 to 4 years.
• Experience in working as a team.
• Good Communication and Strong Analytical Skills
• Experience in working with SQL/Oracle DB complex queries.
• Fair understanding on Supply Chain domain
• Experience in Support Engineering roles
• Possess Strong Techno-Functional Expertise
• Tech Savvy able to adapt to any technology faster.
• Individual who can provide technical and solution support during Critical/Major issues.
• Experience with varied tools such as AppD & Splunk, Service Now
• Flexible to work in shifts timings.
  • Shift 1 - 6 am to 3 pm.
  • Shift 2 – 2 pm to 11 pm.
  • Shift 3 – 10 pm to 7 am.