Support Executive

Company : Ellow Technologies

Job Type : Full Time

Poonamallee, Tamil Nadu

Number of Applicants

000+

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Job Description - Support Executive

At Wendor, we’re transforming the vending industry in India with our in-house

designed, tech-enabled smart vending machines — already live in 70+ cities and

expanding rapidly. We’re a focused, fast-growing team where everyone takes

ownership and moves with purpose.

We’re looking for a Support Executive who can ensure our customers get fast, helpful,

and solution-oriented support when they face issues with our vending machines. You’ll

act as the first line of communication with users, resolve technical queries, and

coordinate with internal teams to ensure a smooth and reliable support experience.

Key Responsibilities

● Respond to customer issues related to vending machines via call, WhatsApp, or

ticketing systems

● Provide quick resolutions within the defined TAT (turnaround time)

● Escalate issues that cannot be resolved at your level to the relevant internal

teams (engineering, logistics, etc.) and follow up until closure

● Visit customer sites when required, especially in cases where remote

troubleshooting isn't possible

● Log all customer interactions, issue types, and resolution steps clearly in the

system

● Track open tickets and ensure nothing is left unresolved

● Work closely with the operations, production, and tech teams to ensure

cross-functional issue resolution

● Identify patterns in support tickets and suggest improvements in support

processes or product reliability

● Contribute to building a knowledge base or FAQ to help reduce repeat issues

● Share regular updates on support trends, escalations, and feedback with the

team

Requirements

● 1–3 years of experience in customer or technical support, preferably in a

hardware or IoT product environment

● Strong communication skills (spoken and written) in English and Hindi

● Problem-solving mindset with a calm and empathetic approach

● Basic technical knowledge (mechanical/electrical) is a strong plus

● Willingness to travel for field support when needed

● Experience using CRM or ticketing tools is preferred

● A team player who is organized, reliable, and takes ownership

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Support Executive

Job Description - Support Executive

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