Support Executive

Salary :

₹3 monthly

Company : Arivu Educational Consultants

Job Type : Full Time

Bengaluru, India

Job Description - Support Executive

1. Support Ticket Resolution:
Resolve a minimum of 60 support tickets per day.
Maintain an average resolution time of less than 5 hours.
Follow Standard Operating Procedures (SOP) for all support ticket resolutions.

2. App -Related Tasks:
Complete all app -related tasks as per SOP with 99% accuracy by the next day (R+1 day).
Ensure the accuracy of 99% of data entered for app -related formalities.

3.Admission Formalities:
Complete all admission formalities as per SOP within the next day (A+1 day).
Ensure the accuracy of 99% of data entered for admission formalities.

4. Registration Formalities:
Complete all registration formalities as per SOP within the required timelines.
Ensure the accuracy of 99% of data entered for registration formalities.

5. Team Training and Assessment:
Conduct team assessments three times a month.
Allocate work and solve doubts as per company SOP.
Ensure team members are trained and their work aligns with company SOP.

6.Subordinate Supervision and Achievement:
Ensure subordinates carry out their work diligently.
Assist subordinates in achieving their Key Result Areas (KRA).

Benefits

Competitive Salary and Benefits

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