Support/Sales Executive

Role Overview

We are looking for a customer-focused and target-driven Support/Sales Executive to manage student renewals, improve retention, handle parent interactions, and maintain customer records through CRM tools.

Key Responsibilities

• 
  

  Manage student enrollment renewals and achieve monthly targets.

  
  


• 
  

  Handle inbound and outbound parent calls regarding renewals, fees, and school services.

  
  


• 
  

  Build strong parent relationships and implement strategies to retain students.

  
  


• 
  

  Address parent concerns, resolve queries, and coordinate with internal teams.

  
  


• 
  

  Follow up on pending renewals and payments to ensure timely closure.

  
  


• 
  

  Maintain accurate customer records, call updates, and follow-ups in the CRM.

  
  


• 
  

  Identify opportunities for upselling and cross-selling relevant services.

  
  


• 
  

  Track renewal performance and prepare regular reports.

  
  

Required Skills & Qualifications

• 
  

  Graduate in any discipline.

  
  


• 
  

  1–2 years of experience in sales, customer support, or renewal management.

  
  


• 
  

  Excellent communication, negotiation, and problem-solving skills.

  
  


• 
  

  Familiarity with CRM tools and customer data management.

  
  


• 
  

  Ability to achieve targets and manage multiple follow-ups.

  
  


• 
  

  Experience in EdTech or online education will be preferred.

  
  

Key Performance Indicators (KPIs)

• 
  

  Renewal and sales target achievement.

  
  


• 
  

  Student retention rate.

  
  


• 
  

  Parent satisfaction and query resolution.

  
  


• 
  

  CRM accuracy and timely follow-ups.