System Administrator

We are looking for a motivated and detail -oriented System Administrator with 0 to 2 years of experience to join our IT team.

The candidate will be responsible for supporting day -to -day IT infrastructure operations, user support, system monitoring, and basic server and network administration.

Key Responsibilities

• Monitor and maintain Windows servers and desktop systems.
  

• Provide technical support for hardware, software, and network -related issues.
  

• Provide technical support for all Windows -based (Win10/11) or MAC client machines.
  

• Creation of new virtual PC using VMWare vSphere.
  

• Create, modify, and manage user accounts and permissions.
  

• Install, configure, and troubleshoot operating systems and applications.
  

• Assist in system backups, patching, and software updates.
  

• Monitor system performance and escalate issues when required.
  

• Support printers, email systems, VPN, and basic networking tasks.
  

• Maintain IT asset inventory and documentation.
  

• Follow IT security policies and perform routine security checks.
  

• Coordinate with vendors and internal teams for issue resolution.
  

• Creation of procedural documentation (Technical/Functional).
  

Requirements

Required Skills

• Basic knowledge of Windows Devices/Server and operating systems.
  

• Understanding of networking concepts such as IP, DNS, DHCP, and VPN.
  

• Knowledge of Active Directory and user management.
  

• Basic troubleshooting skills for hardware and software issues.
  

• Familiarity with Office 365 and email support.
  

• Good communication and problem -solving abilities.
  

• Willingness to learn cloud technologies and virtualization.
  

Preferred Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
  

• 0 to 2 years of experience in system administration or IT support.
  

• Certifications such as CompTIA A+, Network+, MCSA, or RHCSA are an advantage.
  

Soft Skills

• Strong communication skills
  

• Team collaboration
  

• Analytical thinking
  

• Time management
  

• Customer support mindset
  

Work Environment

The role may require working in shifts, handling support tickets, and supporting office and remote users as needed.

Additional Preferred Technical Skills

• Basic knowledge of cloud platforms such as Microsoft Azure and AWS.
  

• Understanding of virtualization technologies like VMware or Hyper -V.
  

• Familiarity with ticketing tools such as ServiceNow or Jira.
  

• Basic exposure to monitoring tools such as NAGIOS, ZABBIX or PRTG.
  

• Basic scripting knowledge in PowerShell or Shell scripting.
  

• Awareness of IT security concepts including antivirus management, password policies, MFA, and endpoint security.
  

Requirements

Roles and Responsibilities

Technical

• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments.
  

• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on input/output fleet and workstations. Escalate incidents as necessary.
  

• Manage all operating systems and end -user software.
  

• Upgrade systems with new releases and models, familiarity on patch management.
  

• Develop expertise to train staff on new technologies.
  

• Support in maintaining, configuring, reliable operation of computer systems, network servers, and virtualization.
  

• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
  

• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
  

• Interact with the help desk and other teams to assist in troubleshooting, identify root causes, and provide technical support when needed.
  

• Involves inventory management, such as keeping track of the IT material and equipment, performing routine audits of the systems to ensure their security, reliability, and performance.
  

• Vendor management, share proposals basis the inventory stock and maintaining buffers, coordinate on the vendor tickets for support, services from vendors.
  

Functional

• Responsible for solving issues, driving enhancements, and improving support for all IT related functions: operational support, application support, and service delivery. Ensure appropriate staffing.
  

• Develop, document, and maintain policies, procedures, and associated training plans for system administration and appropriate use. Create required reports in response to business user needs.
  

• Train new joiners and colleagues as well to keep them up to date with functional knowledge as per the training plan and skill matrix.
  

• Performing RCA for frequent issues and preparing KBs or process documents to find a permanent fix to avoid them in the future.
  

• Ensure IT staffing of both the field staff and service lines is matched with customer demand.
  

• Collaborate with internal and external partners to communicate project status, activities, and achievements.
  

• Update process documents from time to time with the latest updates.
  

What are the expectations from you

• A professional and a strong believer in people and organizational values, viz. respect towards individuals, teamwork, readiness to serve, bearing a cost/benefit mindset (as if you are spending your own money), efficiency with simplicity, open communication while respecting privacy/confidentiality.
  

• A self -driven individual who can think ahead, takes a proactive approach, quick learner, and has a strong sense of ownership.
  

• Good communication skills (send/receive, verbal/non -verbal/written, timings, anticipating impacts, …) in English.
  

• Adapt to changing environments and challenges.
  

• Demonstrate problem -solving aptitude.
  

• Build professional relationships.
  

• Proficient in Microsoft Word and Excel.