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3Pillar is an AI transformation partner on a mission to help enterprises build the AI-native products and intelligent agents that will define the next era of business. With teams across North America, Europe, Latin America, and Asia, we work with the most ambitious companies in financial services, healthcare, media, and technology — helping them move faster, modernize boldly, and compete on their own terms. Our HelixAI platform and Helix Pods delivery model put our engineers at the center of real agentic transformation — doing work that is open, portable, and built to last. We are building the future of enterprise AI.
What It's Like to Work at 3Pillar:
At 3Pillar, we create an environment where people can do their best work while maintaining a healthy work-life balance.
Our culture is guided by four core values: Collaboration, Outperform, Respect, and Evolve—the principles that shape how we work, grow, and succeed together.
At 3Pillar, we create an environment where people can do their best work while maintaining a healthy work-life balance.
- Flexibility & Well-being – Our remote-first approach gives you the flexibility to work where you perform best, while prioritizing your well-being and personal commitments.
- Global Community – Collaborate with talented colleagues across the globe in a culture built on connection, support, and shared success.
- Your Voice Matters – We foster open communication and multiple feedback channels, ensuring every employee has the opportunity to be heard and make an impact.
- Growth & Development – Gain exposure to diverse clients, industries, and challenges that accelerate learning and career growth.
Our culture is guided by four core values: Collaboration, Outperform, Respect, and Evolve—the principles that shape how we work, grow, and succeed together.
Job Summary:
We are looking for a System Administrator / Infrastructure Support Engineer with 3+ years of experience in Windows/Linux administration, IT infrastructure support, and network troubleshooting. The ideal candidate will be responsible for managing systems, providing L1/L2 support, maintaining IT assets, and ensuring smooth day-to-day IT operations.
Key Responsibilities:
- Manage user accounts, systems, and IT assets.
- Provide L1/L2 support for desktops, servers, networks, printers, and collaboration tools.
- Perform employee onboarding and offboarding activities.
- Troubleshoot Windows/Linux systems, network, hardware, and software issues.
- Maintain documentation, security standards, and operational procedures.
- Support Office productivity tools, Active Directory, DNS, DHCP, and related services.
Required Skills:
- 3+ years of experience in IT Infrastructure or System Administration.
- Strong knowledge of Windows 10/11 and Windows Server 2019/2022 or Linux servers.
- Good understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, VLAN, routing, and switching.
- Experience with Active Directory and Office productivity tools.
- Strong troubleshooting, documentation, and communication skills.
- Excellent spoken and written English.
Preferred Skills:
- Experience with VMware, Hyper-V, AWS, or Azure.
- Scripting knowledge in PowerShell, Bash, or Python.
- Exposure to monitoring tools, log management, and security solutions.
- Knowledge of backup, recovery, and system security best practices.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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