System Administrator-IT operations

IT Operations- Administrator – 1 to 3 Years

Monitor the
IT Events and carry out the control actions linked to this

Take action
to solve IT incidents based on instructions, agreements and/or documented
solutions, or escalate IT incidents (including convince stakeholders to take
action based on urgency or impact)

Register IT
incidents and (research) actions already taken; actively monitor SLEs

Proactively
monitor the workload automation environment (batch) and take the appropriate
action(s) in case of detected problems and/or delays

Carry out
specifically assigned ICT service requests - on demand and in accordance with
instructions - in the context of IT infrastructure and workload
automation" and in accordance with instructions and procedures

Invest in personal
and technical development, keeping knowledge up-to-date by following training
and coaching

Details:

·        Handle
IT Infra events (Basic) based on their priority and trigger relevant actions by
following the instruction text/KB's.

·        Handle
Batch events (Basic) and batch cancels (e.g. rerun, force ok, put on hold etc.)
as requested by the end users.

·        Handle
incidents (Create/modify/escalate/close) as relevant.

·        Perform
the SYST Batch Ombuds tasks Independently after 1 month of hands-on experience.

·        Perform
Operational tasks (as Ombuds) of Prod environment under guidance.

·        Execute
Standard (Basic) changes independently by following the procedure/KB's after 1
month of hands-on experience.

·        Identify
and involve relevant stakeholders in case of events arising out of (un)planned
interventions (e.g. IT changes, outages & etc.)

·        Flag/request
to create a KB as and when necessary.

·        Prepare
and send a daily Operations Report/Work transfer template with clear, relevant
information along with the actions triggered.

·        Ensure
that the Batch Planning AJF (Active Job File) is as up to date during the shift
handover process.

·        Ensure
the deliverables meet expected Quality, Efficiency and Effectiveness (QEE).

Requirements

Mandatory Requirements:

·        1-3
Years of Experience in IT operations.

·        Using
Monitoring tools BMC Control-M, Dynatrace, Tivoli TWS, CA7 or Monitoring
experience. 

·        Excellent
communication and coordination skills.

·        Strong
interpersonal skills and a positive attitude.

·        Demonstrated
eagerness to learn and adapt.

·        Willingness
to work in 24x7 shifts.

·        Proven
ability to work effectively in a team environment.