System Engineer 1

Location: Mumbai

Job Description:
‘System Engineer’ will be part of the IT Infrastructure team that provides design, deployment & support for systems, services, and requirements across PhonePe Corporate locations.

Responsibilities & requirements:

• This is a hands-on technical role.


• Independently own the End user support, solving complex issues and suggesting design modifications as appropriate.


• Ensure SLAs are met.


• Responsible for performance analysis, proactive troubleshooting, and have to take own decisions on issue solving.


• Perform monitoring and maintenance of the overall environment working with experienced team members.


• Perform change controls. Update process documentation and team portals.


• Participate in troubleshooting, capacity planning, analysis, performance analysis & Root Cause Analysis.


• Communicate with peers and managers regarding system issues & participate in 24x7 on-call.


• Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.

Experience & Qualifications:

• 2+ years of experience in End User Support along with Macbook and Windows laptops Handling skills.


• Platform knowledge on Macbook, Windows 10,11 and Windows Server 2016, 2019.


• Basic Knowledge on DNS, DHCP, Active Directory and File System.


• Experience in user management and handling.


• Experience in Wireless technologies.


• Hands-on experience with Protocols like SSH, RDP, POP3 and SMTP.


• Basic Knowledge on Linux Platform.


• Engage with vendors.


• Good communication skills.


• Familiarity with backup and recovery process, software and methodologies.


• Candidates with Multi-platform skills are preferred.