System Engineer

Company : Riskcovry

Job Type : Full Time

Bengaluru, India

Number of Applicants

:

000+

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Job Description - System Engineer

â Experience with L2/L3 support, service management, escalation management, and

KPI/SLAs tracking, measuring, and reporting.

â Should be very fluent in formal English in both writing and speech and should be able to

convey the matter confidently to the client or customer.

â Troubleshoot and resolve issues in a fast -paced environment.

â Create support documentation (e.g., Runbooks, troubleshooting guides, SOPs).

â Work towards issue resolution as a priority.

â Collaborate with the Dev/Engineering team to test and resolve issues.

â Modify procedures and documentation for problem resolution and day -to -day

maintenance.

â Provide data management support for users/clients.

â Linux/Unix OS skills, including viewing/searching server logs, using editors (vi, vim,

emacs), restarting/troubleshooting non -responsive servers, and copying files from

remote servers.

Requirements

â Hands -on experience delivering results -driven solutions with proven business value.

â 3+ years of experience with SQL, Linux and scripting languages.

â Excellent written and verbal communication skills is a must.

â Familiar with queries, procedures, and query optimization.

â Strong experience in Linux operating environments.

â Ability to run simple scripts on Linux, preferably as a sudo user.

â AWS certification (preferred).

â Excellent interpersonal and collaboration skills.

â Familiarity with Agile/Iterative development frameworks.

â Self -starter with a positive attitude, comfortable working with product managers and

developers.

â Knowledge of support tools (e.g., Freshdesk) is a plus.

â Prior knowledge of the insurance domain is a plus.

â Willingness to work over weekends or holidays during emergencies.

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