System Specialist- Horizon System

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com 

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Responsible to administer the operations of Horizon systems, servers, and virtualization. 

What will your job look like?

• You will be responsible to build and maintain Horizon environments for the enterprise.
• You will be expected to troubleshoot and resolve any IT service issues related to Horizon systems and servers; partner with the other infrastructure teams to troubleshoot and resolve related issues.
• You will need to leverage optimization techniques to maximize the efficiency of all computer systems and Implement and maintains a systems business impact assessment to prioritize system recovery in the event of a failure.
• You will build and implement Horizon systems, servers, and virtualized infrastructure.
• You will also be expected to evaluate new technologies to meet business needs or to solve business problems.
• You will manage and lead Root Cause Analysis, Lessons Learned and prevention processes to provide high standard deliverables that meet SLA (Service Level Adherence) and ensure CSAT (Customer Satisfaction).
• You will act as a senior technical authority for Horizon infrastructure, guiding architecture decisions and ensuring alignment with enterprise standards.

All you need is...

• Horizon infrastructure Specialist with experience of 7-9 A must
• Experience in maintenance and operation of large scales of Horizon environment.

• knowledge of Windows operating systems 2016 and above
• knowledge of VMware vSphere suite
• knowledge experience working with DNS, DHCP, DFS
• Knowledge of building automated scripts using PowerShell
• Fast and self-learner with outstanding technical skills

• Basic knowledge of storage and networking.
• Independent Highly motivated individual, responsible worker, able to plan and execute, able to work in dynamic environment and complete projects from end-to-end

Added advantage

• Experience using VRealize Operations (Vrops) to monitor Horizon environments.
• Understanding of MFA/SSO technologies (e.g., Duo, RSA, Okta) and their integration with Horizon.
• Familiarity with hardening guides for Horizon and Windows desktop operating systems.
• Basic experience with hardware-management tools (e.g., HPE OneView, Dell OpenManage Enterprise, iDRAC, iLO) for managing Rack-Mount and blade/enclosure systems.
• Basic understanding of HCI solutions such as vSAN.
• Basic experience of hardware management tools (e.g., HPE OneView, Dell OpenManage Enterprise, Idrac and ILO) for rackmount and blade/enclosure systems.
• Experience working in large-scale environments (5,000+ VDIs and 6,000+ servers).
• Ability to troubleshoot and resolve production issues efficiently.

Why you will love this job:

• You will be working within an extremely diverse and multi-cultural environment, and a fast growing and dynamic organization
• You will be provided with a rare learning opportunity within an experienced team, working on high end technology and solutions.
• You will be working on market leading software for the telecommunications industry