System Support Specialist

Company : Buildxpartners

Job Type : Full Time

Chennai, India

Number of Applicants

:

000+

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Job Description - System Support Specialist

About Client

At our client we believe that speed is the key to turning data into impact. Our in -memory, massively parallel processing (MPP) database is one of the fastest in the world, built from the ground up for analytics at scale. We help financial institutions, retailers, governments, and defense organizations make better decisions faster by turning complex data into actionable insights in seconds, not hours. This is a pivotal moment for Exasol. As we double down on our growth in Germany and across Europe, we are building a commercial team that thrives on curiosity, grit, and action.

About the Role

As a System Support Specialist, you independently resolve standard and moderately complex technical issues. You directly engage with customers and contribute to knowledge quality within the team.

What You'll Bring (Must -Haves)

Proven ability to diagnose and resolve technical issues across multiple product areas
Strong customer -facing communication skills in written and verbal formats
Structured, data -driven troubleshooting approach
Ability to prioritize and manage multiple cases while meeting SLA requirement
Experience documenting technical solutions clearly and accurately

Responsibilities

Resolve standard and moderately complex technical support cases with clear ownership
Escalate complex technical problems to the appropriate teams with complete context
Create, maintain, and improve Knowledge Base (KCS) articles based on resolved cases
Review and approve L1 case updates to ensure accuracy and quality
Ensure consistent, high -quality customer communication throughout case resolution
Contribute to continuous improvement of support processes and documentation

A Day in the Life

Review active cases, prioritize based on SLA commitments, resolve customer issues, analyze logs, escalate complex issues with structured summaries, proactively update customers, review L1 case updates, create knowledge articles, and collaborate across teams to ensure timely resolutions.

What's in it for You

Ownership of customer outcomes in a high -impact support environment
Opportunity to deepen technical expertise across product modules
Direct contribution to knowledge systems and process improvements
Clear career path to L3 through increased technical ownership and mentoring responsibilities
Competitive compensation
Structured onboarding and mentorship
Growth opportunities within a fast -scaling, high -performance team

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