Systems Administration Analyst - Serve L1.5

In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Engage in discovering new IT business tools to support our business users. Seek, Suggest, Evaluate, and implement process and technology improvements. Willing to learn grow in other IT Business areas 1. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives. 2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. 3. Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) Knowledge of Field Services, Desktop Engineering, Asset management, MAC would be a winner.