Systems Engineer - Unified Communications - Hyderabad, India

The role

The UC Engineer role requires an innovative thinker who can apply traditional Telecom concepts to the world of cloud and digital transformation. The UC engineer will assist in designing, deploying, supporting and operating the HITACHI VANTARA Global Telecom for a globally distributed environment. This role requires strong demonstrated skills with the Microsoft Teams and O365 technology and regular interactions with cross functional teams, clients and vendors.
Responsibilities
This individual will be responsible for producing all required deliverables including the following:
Implement and support the Microsoft Teams solutions
Provide day to day UC operational support for a global environment
Identify inefficiencies in the environment and seek to address those with automation, training, process changes, machine learning, AI, etc.
Work closely with the Business, Client Services and Desktop Engineering to continually improve the user experience
Develop and maintain strong professional relationships with IT/Business teams as well as end users
Determine criticality of business issues, identify business impact and escalate problems to upper management
Maintain accurate and timely status updates on tickets
Assist in creating and reviewing technical documentation and operations guides
Perform problem investigation, diagnosis and root cause analysis with the goal of mitigating the risk of recurring issues
International and domestic travel could be required - up to 10%

What you’ll bring

Qualifications
Requires 3+ years of technical experience in the field of Unified Communications and/or Telecommunications
Bachelor’s Degree in computer science, Engineering or another technical field
Preferred vendor experience: Microsoft, AWS, VMWare, Cisco, Audiocodes, Polycom and Jabra/Plantronics
Design and deployment experience with Teams, Skype for Business and/or O365
Strong knowledge of Telecom technologies such as VoIP, telephone carriers and associated services, SIP trunking, etc
Knowledge of AD, DNS, DHCP, Networking, Firewall technologies
Experience with PowerShell or other other scripting tools
Familiarity with one or more Contact Center solutions
Broad Knowledge of Telecom Management, Monitoring and Provisioning Tools
Strong analytical skills, dedication, attention to detail and ability to excel under pressure
Ability to work well with others in a team-oriented environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, place of origin, ethnic origin, national origin, ancestry, age, sex, sexual orientation, gender identity, transgender status, genetic information, mental or physical disability, marital status, pregnancy, veteran status, or any other characteristic protected by applicable national, state, or local law.