Systems Engineering Associate - MDM & Endpoint

5-7 years of experience in Endpoint Management and Mobility support. Provide regular updates and communicate effectively with stakeholders. Microsoft Intune / Endpoint Manager Windows 10/11, iOS, Android, macOS Basic PowerShell scripting Understanding of ITIL processes MDM & Endpoint Management Support Mobile Device Management (MDM) and Endpoint services using Microsoft Intune and other UEM tools. Manage and support devices across iOS, Android, Windows, and macOS platforms. Support MEM, MAM, MCM policies, device enrollment, compliance, and security configurations. Operations & Support Provide L1/L2/L3 support based on role scope for endpoint and mobility services. Troubleshoot device, application, and policy-related issues. Follow ITIL-based incident, problem, and change management processes. Implementation & Projects Execute tasks related to Windows 10/11 upgrades, Autopilot, and device lifecycle management. Collaboration & Documentation Work closely with team members and cross-functional teams.