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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Systems Support Lead based in India.
This is an exciting opportunity for an experienced IT professional to lead critical support operations within a fast-paced, global, remote-first environment. The role combines technical leadership, systems administration, hardware asset management, and end-user support, offering significant ownership and visibility across the organization. You will play a key role in ensuring operational excellence, driving process improvements, and maintaining a secure and efficient technology ecosystem. Working closely with internal teams and external vendors, you will support a diverse workforce while mentoring technical support professionals. This position is ideal for someone who enjoys solving complex challenges, leading by example, and contributing to the continuous evolution of IT operations. The role offers the chance to make a meaningful impact while working with modern technologies and globally distributed teams.
Accountabilities:
- Lead the day-to-day operations of the Systems Support function, ensuring high-quality service delivery and adherence to established service standards.
- Provide mentorship, coaching, and technical guidance to support team members, serving as the primary escalation point for complex issues.
- Manage relationships with third-party vendors responsible for hardware logistics, including asset deployment, recovery, and lifecycle operations.
- Drive process optimization initiatives, developing and implementing procedures that improve operational efficiency, security, and service quality.
- Own the complete hardware asset lifecycle, including procurement, deployment, inventory management, auditing, reporting, and secure disposal.
- Lead asset management audits and ensure compliance with internal controls and organizational requirements.
- Support hardware deployments and maintenance activities involving laptops, peripherals, networking equipment, and related technologies.
- Resolve advanced technical issues related to remote desktop environments, business applications, operating systems, and end-user computing services.
- Administer and support collaboration platforms, device management solutions, and user productivity tools.
- Manage device enrollment, configuration, and policy enforcement through Apple Business Manager and Mobile Device Management platforms.
- Maintain technical documentation, standard operating procedures, and knowledge base resources to support operational consistency.
- Contribute to endpoint security initiatives, supporting security tools and controls designed to protect users and organizational assets.
Requirements
- Minimum 7 years of IT support experience, including at least 2 years in a leadership, supervisory, or team lead capacity.
- Demonstrated ability to lead technical support teams within fast-paced, global, and distributed environments.
- Strong experience managing the complete hardware asset lifecycle, including procurement, inventory control, auditing, deployment, and disposal.
- Proven experience coordinating with third-party vendors and managing IT asset logistics processes.
- Extensive hands-on experience supporting and troubleshooting macOS environments, including operating system and hardware-related issues.
- Strong system administration experience within either Google Workspace or Windows environments.
- Practical experience with Apple Business Manager and Mobile Device Management platforms, preferably Addigy or similar solutions.
- Experience supporting enterprise collaboration platforms such as Slack, Zoom, and related productivity tools.
- Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, switching, and connectivity troubleshooting.
- Familiarity with endpoint security technologies, including secure web gateways, CASB, ZTNA solutions, next-generation antivirus platforms, and related security controls.
- Strong documentation, problem-solving, communication, and stakeholder management skills.
- Ability to work independently, manage multiple priorities, and thrive in a remote-first environment.
- Preferred qualifications include certifications such as CompTIA Network+, CCNA, or equivalent credentials, as well as experience with IT audits, compliance frameworks, or access control processes.
Benefits
- Fully remote work environment with the opportunity to collaborate across global teams.
- Leadership role with significant ownership and influence over IT operations and support strategy.
- Exposure to large-scale technology environments, modern infrastructure, and enterprise-grade systems.
- Opportunities for professional growth, technical development, and career advancement.
- Collaborative and innovation-focused culture that values initiative, accountability, and continuous improvement.
- Access to cutting-edge technologies and tools supporting remote work and digital operations.
- Inclusive and diverse workplace committed to equal employment opportunities.
- International work environment with exposure to cross-functional teams and global best practices.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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