TD AI Support Engineer (L3 - AI Platform)

Company : Synthlane Technologies

Job Description - TD AI Support Engineer (L3 - AI Platform)

Al Support Engineer is responsible to provide L3 support based on incident management system.
Own end-to-end resolution of high-priority (P1/ P2)

production incidents

•⁠ ⁠Perform deep troubleshooting and root-cause analysis across platform, data and Al layers

•⁠ ⁠Drive permanent fixes and platform improvements - not just incident recovery

•⁠ ⁠Build dashboards, monitoring and alerts for proactive issue management

•⁠ ⁠Maintain runbooks and knowledge base for continuous improvement

•⁠ ⁠Support platform operations - monitoring, observability, deployments and pipelines

•⁠ ⁠Coordinate and provide resolution with TD Product Owners and PGTLS

•⁠ ⁠Flexible to work in rotational shift across 24X7, 5 working days and 2 weekly off

Requirements

Root-cause analysis across distributed systems, APls, pipelines and data layers

•⁠ ⁠Identification and fixing of bugs in production environment

•⁠ ⁠Data engineering fundamentals - data ingestion, storage, pipelines and consistency

•⁠ ⁠Azure cloud expertise with observability tools (eg; Dynatrace, LangSmith, OpenTelemetry)

•⁠ ⁠DevOps / MLOps and CI/CD pipelines; deployment and orchestration in Azure cloud

•⁠ ⁠Incident management with Jira / ServiceNow in SLA-driven environments

•⁠ ⁠5-10+ years in production support, SRE or platform engineering

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TD AI Support Engineer (L3 - AI Platform)

Job Description - TD AI Support Engineer (L3 - AI Platform)

Requirements

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