Team Lead

Responsibilities:

• Create an inspiring team environment with an open communication culture.
  

• Set clear team goals.
  

• Delegate tasks and set deadlines.
  

• Oversee day -to -day operation.
  

• Monitor team performance and report on metrics.
  

• Motivate team members.
  

• Discover training needs and provide coaching.
  

• Listen to team members’ feedback and resolve any issues or conflicts.
  

• Recognize high performance and reward accomplishments.
  

• Encourage creativity and risk -taking.
  

• Suggest and organize team -building activities
  

Requirements

• 3+ Years of experience in international BPO/RPO.
  

• In -depth knowledge of performance metrics
  

• Good PC skills, especially MS Excel
  

• Excellent communication and leadership skills
  

• Organizational and time -management skills
  

• Decision -making skills
  

• A degree in Management or training in team leading is a plus
  

• Fluent English