Team Lead

Job Title: Team Leader - Banking

Job Location: Mumbai – Seepz, Andheri East (Work from office)

Job Purpose

A challenging position for a Team Leader that will involve ensuring that all the team operations are running smoothly. The role will involve ensuring that the team gets proper support and assistance for delivery of claims as per the client’s SLA. Team Leader will be working for one of our reputed domestic banking client. Process is related to Mortgage/loan processing (Auto Loan, Home loan, Business loan, personal loan etc).

MIS - Should be able to extract details from Customer system and convert the data into readable reports giving glimpse of days performance and circulate it to the stakeholders at decided frequency.

Key Responsibilities

Productivity & Quality

1.Educates & trains team members on the process

2.Domain and process expertise to guide the team where required

3.Manage floor discipline

4.Ensure floor attendance, MIS reports & attendance reports

5.Run quality checks, ensure proper quality checks, Final and master quality checks are conducted

6.Production report & management – skill set management, work allocation, SLA adherence, proper TAT, benchmark analysis, team productivity

7.Take disciplinary action where necessary and provide relevant feedback to the concerned team member

Teamwork and initiative

1.Communicates with team to solve problems and improve the quality of work (Including feedback to below average performers)

2.Maintains continuous communication with team members

3.Works with team to effectively implement change in process

4.Contributes to a positive work environment

5.Development of team basis their strengths. Makes an effort to improve job skills and knowledge of team members.

6.Contributes to the profitability by making incremental changes to the process / process improvement suggestions

Qualifications:

Education: Commerce/Finance graduate

Desired Skills : 3+ years of relevant experience

Competencies Desired

1. Functional: knowledge in Loan/credit processing for banking domain

2. Behavioral:

1.People Management

2.Conflict Management

3.Planning and Results Orientation

4.Communication and Interpersonal Effectiveness

5.Customer Focus