Team Lead - AP

• Lead the day-to-day operations of the US AP outsourcing process.
  
• Manage a team of Associates, Senior Associates and Analysts.
  
• Allocate workload and ensure timely completion within agreed SLAs.
  
• Monitor productivity, accuracy, ageing and other process KPIs.
  
• Review escalations and ensure timely resolution.
  
• Own AP process performance and operational governance.
  
• Review payment runs and ensure appropriate controls and approvals are followed.
  
• Monitor vendor reconciliations, invoice exceptions and aged liabilities.
  
• Coordinate month-end and year-end AP close activities.
  
• Prepare and present operational MIS and performance dashboards.
  
• Conduct regular performance reviews and provide coaching to team members.
  
• Identify training requirements and drive skill development.
  
• Ensure compliance with client policies, SOPs and internal controls.
  
• Coordinate with client stakeholders on operational issues and escalations.
  
• Lead process improvement, standardisation and automation initiatives.
  
• Support transition and migration of new processes from clients.
  
• Assist in audits, control testing and documentation requirements.
  
• Maintain process documentation and ensure SOP adherence.
  
• Drive continuous improvement in cost, quality, turnaround time and productivity.
  
• Have hands on knowledge on the AP Process to step-in and support where required
  

Requirements

• 6+ years of AP experience with significant AP exposure.
  
• Strong people and process management skills.
  
• Strong understanding of AP operations and controls. US AP Experience preferred
  
• Excellent Excel and MIS/reporting capabilities.
  
• Strong client-facing and communication skills.
  
• Experience in managing SLAs, KPIs and operational governance.
  
• Experience with ERP/AP automation platforms. SAP S4 HANA preferred
  
• Strong problem-solving and escalation-management skills.
  

Benefits