Team Lead, Collections

Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.

Job Purpose 

The position ensures: 

Rolling out MIS, Analytics and process set-up for Credit cards business from collections team.
Working with the relevant stakeholders (Partner, BU, Tech, Ops & Compliance) on process setting and on technical aspects.
End to end monitoring for Performance and productivity
Working on automations, developing User Stories, managing UAT for credit card collections.
Leveraging the collection system to drive strategies to be rolled out to DCA’s for better portfolio performance.
Supporting in Budgeting and Forecasting activities

Key Accountabilities 

- Develop and implement advanced analytics approaches including statistical modelling 

- Analyse big data (structured and unstructured) and understand trends to provide actionable insights that impact business bottom line 

- Display strong storytelling and articulation skills to convert analytical output into clear, concise and persuasive insights for Collection action on overdue card accounts

- Create advanced reports and dashboards to facilitate faster decision making

- Should have expert knowledge in at least one of the statistical soft wares - SAS, SQL, R, Python, Excel VBA

Job Duties & responsibilities
 
• Analysing the data and Implementing different collection strategies with DCA 
• Automation and Enhancement of Credit card MIS reports
• Development of new reports as per the requirements and increase the usability of new and existing reports
• Preparing Collection Deck having various portfolio & collection cuts
• Publishing weekly, monthly MIS and PPTs to stakeholders and regional team
• Regular improvement in processes / strategies

Required Experience 

• At least 7-8 years of total experience in the relevant field

Education / Preferred Qualifications 

Graduation degree with technical skills

Core Competencies 

• Banking domain knowledge
• Good knowledge on credit cards collections strategies and processes
• Good analysis & evaluation skills
• Good communication & presentation skills
• Good team player or able to work individual

Technical Competencies 

• Hands on Knowledge of Microsoft products like Excel, Access , Powerpoint, Word
• Technical skill in R, SQL, Python

Work Relationship  
• Interactions within Collection team
• Interactions with all the stakeholders within & outside the bank.