Team Lead - Inbound Contact Centre| Thane

Company : Csb Bank Limited

Job Type : Full Time

India

Job Description - Team Lead - Inbound Contact Centre| Thane

Description

Manage bank staff and outsourced staff

Responsibilities

Minimum of 5 years experience in contact centre inbound / outbound ( Banking/NBFC process)
Must have indepth knowledge of functioning of inbound and outbound contact centre
Vendor Management, billing
Must have experience in cross selling, sales target ,manage service levels, escalation handling, complaint management.
Good knowledge of training and quality, NPS required
Knowledge of handling inbound emails and chat teams preferred.

Qualifications

Experience Range : 5 to 10 Years

Qualifications :
Graduate (Any Specialisation)
Post Graduate (Any Specialisation)

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Team Lead - Inbound Contact Centre| Thane

Job Description - Team Lead - Inbound Contact Centre| Thane

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