Team Lead - Operations (City Head)

 Job Description: Team Lead – Operations / City Head
Company: GIG4U – A 2COMS Group Company
Job Title: Team Lead – Operations /
City Head
Location: Mumbai​

Job Summary:

GIG4U is looking for an experienced
Operations Team Lead / City Head with a strong background in delivery partner
recruitment, bulk hiring, fleet management, and team handling. The ideal
candidate should have experience managing a team of at least 10 members,
driving workforce mobilisation, and ensuring smooth city-level operations.
Candidates currently working as Fleet Managers, Fleet Leads, Assistant
Managers, or Operations Team Leads in the gig workforce, logistics, delivery,
or staffing industry are preferred.

Requirements

Required Skills & Qualifications:

• Graduate in any discipline
  (mandatory).
  
• 3–7 years of experience in operations, fleet
  management, bulk hiring, or delivery partner recruitment.
  
• Prior experience as a Team Lead, Assistant
  Manager, Fleet Lead, or Fleet Manager.
  
• Proven experience managing a team of 10 or
  more employees.
  
• Strong understanding of HR mobilisation, field
  recruitment, and workforce management.
  
• Excellent team leadership, communication,
  coordination, and problem-solving skills.
  
• Ability to manage multiple operational
  activities and achieve time-bound targets.
  
  Key Responsibilities:
  
  
• Manage end-to-end delivery partner
  recruitment, bulk hiring, and workforce mobilisation.
  
•  Lead and manage a team of at least 10 members,
  including telecallers, field recruiters, and operations monitoring executives.
  
•  Drive team building, productivity, performance
  tracking, and target achievement.
  
• Oversee daily city-level operations, fleet
  management, and delivery partner onboarding.
  
• Coordinate with internal teams and clients to
  fulfil manpower requirements within defined timelines.
  
• Monitor recruitment funnels, joining ratios,
  attendance, attrition, and workforce deployment.
  
• Develop sourcing strategies to ensure
  continuous availability of delivery partners.
  
• Identify operational challenges and implement
  solutions to improve efficiency and service delivery.
  
• Prepare regular MIS reports and track team
  performance against business targets.
  

 
Preferred Candidate Profile

Candidates from gig workforce
platforms, logistics, last-mile delivery, fleet management, and manpower
staffing companies will be preferred.
Target Designations for Sourcing: Fleet Manager, Fleet Lead, Operations Team
Lead, Assistant Manager – Operations, City Operations Manager, Workforce
Manager, and Recruitment Team Lead
Experience: 3–7 Years
Qualification: Graduate (Mandatory)
Department: Operations &
Workforce Management

Benefits