Company

Acurus (Akido Labs) is seeking an experienced Team Lead - Quality to drive quality excellence across Revenue Cycle Management operations and support continuous process improvement initiatives.

Position Summary

The Team Lead - Quality will be responsible for leading quality assurance activities, conducting audits, coaching teams, identifying process gaps, driving corrective actions, and ensuring compliance with client and organizational quality standards.

Key Responsibilities

• Lead and manage quality assurance activities for RCM processes including eligibility, charge entry, coding, AR follow-up, payment posting, and denial management.


• Perform transaction audits and process reviews to ensure adherence to client requirements and internal SOPs.


• Analyze quality trends, identify recurring errors, and recommend preventive and corrective actions.


• Prepare and present quality dashboards, scorecards, reports, and improvement plans to management.


• Conduct calibration sessions with operations teams and stakeholders.


• Provide coaching, feedback, and quality training to team members and process associates.


• Drive continuous improvement initiatives and support process excellence projects.


• Ensure compliance with HIPAA, client-specific requirements, and organizational policies.


• Collaborate with Operations, Training, and Leadership teams to improve overall performance and customer satisfaction.


• Mentor quality analysts and support career development activities.

Qualifications & Experience

• Bachelor’s degree in any discipline.


• 5-8 years of experience in healthcare RCM/BPO operations with at least 2 years in Quality leadership.


• Strong understanding of quality tools, root cause analysis, and performance improvement methodologies.


• Excellent analytical, communication, and stakeholder management skills.


• Advanced knowledge of MS Excel, PowerPoint, and quality reporting.


• Experience in managing client-facing quality reviews is preferred.

Key Competencies

• Leadership and people management


• Analytical thinking and problem solving


• Attention to detail


• Process improvement mindset


• Data interpretation and reporting


• Training and coaching capabilities