Team Lead, Social Media Intelligence

The Physical Security Intelligence team at ZeroFox provides ongoing physical security intelligence to our clients in a 24x7, 365 day a year operation. Violence is a nonstop phenomenon, and we must be able to provide our clients with quick and valuable intel. Our analysts monitor open source networks on a nonstop search for violent activity around the world in order to provide our clients with situational awareness to make fast security decisions. We are looking for information regarding physical violence rather than information security. 

Our Team Lead will need to be experienced in physical security monitoring, and understand the major physical security threats worldwide. We expect every member of our team to understand various social media sources and be exceptionally familiar with how people operate within these networks. Additionally, we expect all our team members to be well versed in current events in relation to active violent conflicts, and to be familiar with violent threat actor groups on a global scale. Our Team Lead must demonstrate subject matter expertise in physical security and be able to drive our team’s efforts in research and leading our team’s focus. 

Our analysts should be able to think critically, carefully, and creatively– and our Team Lead needs to guide analysts in all these aspects. Our Team Lead must have the ambition to lead others, train others, and communicate in a very collaborative environment. 

Our team must handle intense time pressure and understand the gravity of the material we report on; our leaders within the Team must understand this goal and assist the Manager with our team’s expectations. Discretion, teamwork, commitment, and a sense of urgency are a must. 

Role and responsibilities 

• Handle independent projects related to improving our process and provide timely results
• Assist the Manager in any projects or provide support where needed
• Train new members to the team and provide guidance when needed
• Monitor our collection of intel in search of valuable information on physical security threats.
• Investigate incidents to determine validity and provide further contextual understanding of an event.
• Compose well-written reports under intense time constraints.
• Collaborate effectively with team members..
• Work on a shift schedule that could include consistent night shifts or weekends.
• Ad hoc event and crisis coverage.
• Other duties as assigned.

• MUST have experience (1-2 years minimum) working within a Physical Security related Team.
• MUST be able to lead others by example and through collaborative communication.
• College degree in a field related to international security, political science, journalism, or a similar degree that focuses on human conflict; or 4 years of similar work experience. 
• Awareness of general political and social trends both domestically and internationally.
• Awareness of general trends in violence on a global scale.
• Subject-matter expertise around physical security threats ranging from indiscriminate violence to targeted ideological incursions. 
• Deep understanding of social media and how people speak and communicate on various social networks.
• Ability to learn our internal workflows, products, proprietary, and third-party tools.
• Ability to track and address multiple conflicting assignments on a daily basis.
• Excellent written composition skills.
• Excellent active communication skills.

• Ability to stay engaged during repetitive, detail-oriented tasks.

• Strong sense of self-motivation and desire for growth.

• Capability to give and receive constructive feedback.
  

• Competitive compensation
• Community-driven culture with employee events
• Generous time off
• Best-in-class benefits
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture