Team Lead, Technical Operations

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

As the Team Lead for Technical Operations, you will oversee and guide a team of Technical Operations Coordinators, ensuring efficient IT support and smooth operations across multiple regions. You will collaborate closely with the Technical Operations Manager in Thane and other regional IT teams to maintain high standards of service and support. Your leadership will be crucial in troubleshooting complex technical issues, mentoring team members, and driving continuous improvement in IT processes.

• Supervise and mentor a team of Technical Operations Coordinators, providing guidance and support.
• Oversee the daily operations of the IT support team, ensuring timely and effective resolution of technical issues.
• Coordinate with the Global IT Manager and other regional IT teams to align support strategies and initiatives.
• Troubleshoot and resolve complex hardware, software, and network-related issues escalated by the team.
• Answer helpdesk tickets and provide technical support via phone, email, or ticketing system for end-users across the company.
• Ensure proper documentation of issues, resolutions, and updates in the tracking system.
• Conduct regular performance reviews and provide feedback to team members.
• Develop and implement training programs to enhance the skills and knowledge of the IT support team.
• Monitor and analyze support metrics to identify areas for improvement and implement corrective actions.
• Assist in the setup and maintenance of IT infrastructure, including workstations, servers, and network devices.
• Ensure compliance with company policies and procedures related to IT support and security.

• 4-5+ years of experience in IT support or related roles, with at least 1 year in a supervisory or team lead position.
• Strong understanding of Windows, macOS, and networking concepts.
• Excellent problem-solving and communication skills.
• Proven ability to lead and motivate a team in a fast-paced global environment.
• Proficiency with Microsoft Office Suite and IT support ticketing systems.

• Strong leadership and team management skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Willingness to work flexible hours to provide support to teams across different time zones.
• Proactive, detail-oriented, and committed to continuous improvement.
• Strong customer service mindset and ability to handle high-pressure situations.

• This position is full-time in office, based in Thane, India, requiring 5 days a week in the office. The Team Lead may be required to work flexible hours to accommodate different time zones or urgent situations.

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave. 

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

 Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

 About Accurate Background:

Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [email protected].

- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.