Team Lead - VAS

Role
Overview

We
are looking for a Team Leader to manage and drive VAS sales (Retail Finance, RC
Transfer, and other services) by leading a team of tele calling executives and
maximizing revenue

 Key
Responsibilities

• Manage
  and drive performance of the VAS tele calling team
  
• Ensure
  daily and monthly achievement of VAS revenue targets (Finance, RC Transfer,
  other services)
  
• Drive
  higher attachment rate of VAS on Retail closures
  
• Coach
  team on VAS pitching, objection handling, and conversion techniques
  
• Monitor
  daily performance and improve conversion from Retail to VAS
  
• Collaborate
  with Retail team to ensure seamless handover for VAS pitching
  
• Track
  and improve team productivity (calls, talk time, conversions)
  
• Maintain
  discipline on CRM updates and process adherence
  
• Handle
  escalations and support team in closing high-value opportunities
  
• Work
  on document collection to ensure smooth end to end process for VAS
  

Requirements

Required Skills

• Strong
  sales and upselling skills
  
• Experience
  in team handling and coaching
  
• Good
  understanding of finance / RC transfer products (preferred)
  
• Strong
  objection-handling and negotiation ability
  
• Target-driven
  mindset with focus on revenue
  

 Eligibility

• Graduate
  with 3–7 years of experience
  
• Experience
  in tele calling / inside sales / VAS / financial products preferred
  
• Prior
  team handling experience is a plus
  
• Fluent
  in English, Hindi and Kannada or Tamil. Need at least one between Tamil or
  Kannada language.
  

 How performance will be measured

• VAS
  revenue achieved
  
• Attachment
  rate on Retail
  
• Conversion
  rate (Retail to VAS)
  
• Team
  productivity and target achievement