Team Lead/Assistant Manager/Manager Operations | US Title Insurance-Coimbatore

Job roles: Team Lead / Assistant Manager / Manager – Operations | US Title Insurance

Location: Coimbatore
Work Mode: Work from Office
Shift: Night Shift – US Hours
⏳ Notice Period: Immediate Joiners Preferred

We are hiring experienced US Mortgage / Title Insurance- Operations professionals for multiple leadership positions in Coimbatore.

Open Positions & Salary

Team Lead – Operations CTC: ₹7–8 LPA 

Experience: 4–6 years in BPO/ITES operations, preferably with significant US Mortgage/Title Insurance experience.. with at least 1-2 years as TL

Assistant Manager – Operations CTC: ₹9–10 LPA
Experience: 6–8 years in BPO/ITES operations, preferably with significant US Mortgage/Title Insurance experience.

Manager – Operations CTC: ₹12–13 LPA
Experience: 8–10 years in BPO/ITES operations, preferably with significant US Mortgage/Title Insurance experience.

What We Are Looking For

Candidates should have strong experience in US Mortgage / Title Insurance Operations, preferably with hands-on knowledge of US Residential Mortgage Title Search and related Title Insurance products/processes.

Depending on the leadership level, responsibilities will include:

• Managing day-to-day US Title Insurance operations and ensuring achievement of Quality, Productivity, SLA and TAT targets.
• Managing workflow, transaction volumes, queues, backlog, capacity, staffing and resource utilization.
• Leading, coaching and developing operational teams and driving individual and team performance.
• Monitoring quality trends, errors and audit findings and implementing corrective/preventive actions.
• Managing operational and client escalations and ensuring timely resolution.
• Participating in/leading client calls, operational reviews and performance discussions.
• Preparing and reviewing operational MIS covering productivity, quality, SLA/TAT, volume, utilization, attendance and backlog.
• Driving process improvement, standardization, productivity enhancement and error reduction.
• Ensuring adherence to SOPs, client requirements, process guidelines and applicable compliance standards.
• Coordinating with Quality, Training, Workforce Management, Technology, Finance and other stakeholders for smooth service delivery.

Additional Expectations for Manager Level

The Manager will have broader responsibility for multiple teams/functions, client relationships, workforce and capacity planning, operational governance, cost management, revenue/profitability and overall business performance.

Candidate Profile

• Graduate/Bachelor’s degree from a recognized institution.
• Relevant experience in US Mortgage / US Title Insurance Operations is essential.
• Strong understanding of Title Search and related Title Insurance processes/products preferred.
• Proven experience handling teams in a production-driven BPO/ITES environment.
• Strong understanding of Quality, Productivity, SLA/TAT and operational metrics.
• Good client communication and escalation-management skills.
• Strong analytical, problem-solving and people-management capabilities.
• Comfortable working Night Shift / US Hours from office in Coimbatore.

Priority Candidates

Candidates currently working in US Mortgage, Title Search or Title Insurance Operations who can join immediately or at short notice will be preferred.

Why Join Us

Lead a growing, high-performance US mortgage Title team.

Direct exposure to US clients and decision-makers.

Opportunity to drive impact in a mature, stable process with strong career growth.