Team Leader

Foundever is hiring Team Leader Operations for International Hospitality Process  We’re Hiring – Team Leader (International Hospitality Process)

📍 Location:  Andheri Chandivali🎓

Education: HSC / Graduate💼

Experience: Minimum 1 Year as a Team Leader (Chat or Blended process only no back office experience) Prior experience from Hospitality Process

🌐 Process: International (Only international Process applicants should apply)

🕒 Shift Window: 24/7📅 Week Offs: 2 Rotational week off  5 Days Working

✨ What We’re Looking For:👨

💼 Experience in team handling🤝 Prior client management exposure📊 Strong in Excel & reporting🗣 Excellent communication skills👥 Proven people management & leadership skills⚡ Quick learner with strong adaptability📉 Experience handling attrition & shrinkage🎯 Key Skills:

✅ Team Management

✅ Client Handling

✅ MS Excel Proficiency

✅ Communication & Leadership

✅ Problem Solving & Adaptability

SkillsShrinkage

Attrition

Team Leadership

Customer Retention

Customer Satisfaction

(CSAT)

Chat/ Voice /Blended Process

Team Management

Leadership

Schedule Adherence.

Coaching & Feedback

People metrics