Team Leader

All F2 and G grade employees can apply. It will be a lateral movement for F2 grade employees and vertical movement for G grade employees.

Applicants should have completed a minimum tenure of 18 months in the organization and 12 months in their current role as on 01st May 2026.

Performance rating of Valued Achiever or above in the last 6 months.

No documented disciplinary issues/PIP in the last 6 months and till closure of IMP.

Lead and manage a team to achieve productivity, quality, and SLA targets.

Monitor performance through KPIs and drive improvements via audit, coaching, and feedback.

Ensure adherence to process, compliance, and regulatory requirements.

Identify process gaps and drive improvements in collaboration with relevant teams.

Coordinate with internal stakeholders to ensure smooth operations.

Manage client POC through regular daily and weekly connects, ensuring alignment and issue resolution.

Prepare and analyze MIS reports, highlighting risks and insights.

Support onboarding, training, and continuous upskilling of team members.

Manage workload distribution and ensure optimal resource utilization.

Handle escalations and resolve process or customer-impacting issues.

Drive team engagement and support retention initiatives.

Should be quality driven.

Should be comfortable with rotational shifts.

Basic knowledge of MS-Office (Excel and Word).

Proficiency in Grammatically correct English Communication.

Rapport building skills.

No absenteeism or tardiness issues.

Willing to take on challenging assignments.

Willingness to work in rotational shifts and during holiday / weekend.

Ability to work under pressure.

Ability to deliver on time and as per specifications.

Presentation skills (plus factor).

Leadership skills.

HR Screening

Group Discussion