Team Leader - Collections - Chennai North

Collections Strategy:
•	Develop and execute a comprehensive strategy aligned with the company's business goals and regulatory requirements.
•	Continuously assess and refine approaches including field collections and outbound collections calling to optimize results.
Team Leadership:
•	Lead and monitor Area Collection Managers including collection coordinators & feet on street (FOS) collection teams.
•	Provide guidance, training, and performance feedback to enhance collection skills and knowledge.
Performance Monitoring:
•	Set and manage collection targets for the team, ensuring that targets are met or exceeded.
•	Implement performance measurement and incentive programs to drive results.
Quality Assurance:
•	Implement quality control measures to maintain accurate and ethical collection practices.
•	Conduct regular audits of collection activities, documentation, & customer interaction
Collaboration with Field Collection:
•	Collaborate with Field collection team to ensure seamless coordination between field and non -field collection teams.
•	Provide support and resources to optimize field collection activities.
Compliance and Regulations:
•	Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies.
•	Stay updated on changes in collection laws and industry best practices.
•	Ensuring that code of conduct & RBI guidelines on collections to be practised