Team Leader Customer Service - Travel

Position           - Customer Service Team Lead

Classification   - Voice / Domestic / Travel / Ticketing Operations

Reports to        - Manager

Education        - Any Graduation

Location           - Goregaon West

Shifts               - Rotational (8 hours)

Days working   - 6 days working

·         Assist members with understanding program benefits and consult them on travel portal inquiries

·         Resolve questions and be able to process all travel inquiries

·         Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.

·         Field inbound calls or make outbound calls for the majority of your shift

·         Personally, responsible for individual customer satisfaction and resolution

·         Collaborate with team members, partners to ensure resolution

·         Manage loyalty related questions from clients

·         Update CRM internally

·         Able to take email, chat and voice requests from clients

Requirements

 4-6 Years of Travel experience required

·         Minimum 1-2 years of experience in a call center environment as Team Lead

·         Good communication skills with fluency in English

·         Experience servicing a Domestic customer base

·         Airline, Travel and Resorts experience preferred

·         GDS Travel Software experience desirable but not mandatory

·         Able to learn new process quickly and adaptable to change

·         Comfortable making outbound and taking inbound calls