Team Leader (Digital Operations)

Job Description

Role- Team Leader (Digital Operation)

Band - B2

Location - Chennai & Pune

Qualification - Graduate degree required; Marketing, Advertising, Media, Business, Communications, Analytics, or related discipline preferred

Experience - 5-8 years in Digital Marketing Operations, Advertising Operations, Campaign Management, Media Operations, or related delivery environments; minimum 1-2 years leading teams or managing operational delivery

Roles & Responsibilty 

• Lead day-to-day delivery and team performance.
  


• Should have good working knowledge on DSP.


• Allocate workload and balance resources.


• Monitor SLA, turnaround time, quality, productivity and utilization; review campaign intake, launch readiness and delivery health.


• Manage escalations and risks.


• Coach team members; enforce SOPs, QA and documentation standards.


• Support onboarding, cross-skilling, resource planning, business continuity and continuous improvement.


• Digital advertising campaign operations.


• Team and workload managementQA and reporting; escalations and risk management; coaching and performance management; operational reporting and analytical problem solving 

Good To Have Skiils:- Google Ads, Meta Ads Manager, DV360, Google Analytics, CRM and workflow tools; SEO, Website Services, Local Search, Reputation Management, Digital Audio, CTV/OTT or Programmatic; workload forecasting, capacity management, Lean or Six Sigma exposure