Team Leader Engineering

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Main Duties:

• Assists Engineers for all planning and ensures execution of preventive maintenance of all equipment.
• Ensures that guest requests and complaints are attended to, promptly and efficiently.
• Responsible for effective staff scheduling and job allocation.
• Ensures that employees in the department perform as per organizational standards.
• Responsible for maintenance of all equipment and work areas as per required standards.
• Ensures daily work requests from other departments are met promptly and professionally.
• Ensures compliance with safety rules, standards and procedures.
• Recommends changes in systems and procedures to increase efficiency and improve service levels.
• Ensures proper maintenance of tools by departmental employees.
• Ensures timely receiving of materials and spares by regular follow up with material department.
• Maintains good relations and professionalism among all the subordinate staff & peers.
• Communicates shares & inspires all departmental employees, using various formal & informal channels.
• Maintains cordial relationship with other departments.
• Coordinates closely with all departments, to ensure upkeep of equipment, machinery & building.
• Is courteous to all customers.
• The primary responsibilities of the role include.

Administration

• Complete and maintain full records of all activities on shift- Daily Log, Daily Roster, Overtime report, overnight checklists, incident reports and any other documents as required by the Chief Engineer.
• Participate in related project teams,
• Perform all tasks as detailed in daily task list

Customer Service

• • All guest requests & complaints to be attended in a prompt in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
  • Have a good relationship with all departments and colleagues.
  • Understand, supportive, encouraging and helpful to all.
  • All guest requests & complaints to be attended in a prompt & efficient manner.

Financial

• Controlling maintenance tools, stores and equipment;
• Optimizes savings in energy expenses by implementing energy conservation programs

• Monitors consumption on a daily basis and advises Director of Engineering.

• Monitors expenses on a regular basis.

Operational

Ensures that employees in the department perform as per organizational standards.

Responsible for maintenance of all equipment and work area as per required standards.

1. Monitor steam production and supervise operations and maintenance of the heating plant.
2. Maintain the steam and chilled water distribution system from plant to each building.
3. Direct shifting of boilers as conditions warrant, properly laying up off-line boilers.
4. Direct preparation of chillers and related equipment for start up and supervise proper lay up and cleaning of equipment at end of season.
5. Direct water treatment programs for steam and chilled water production and distribution
6. Assists Engineers for all planning and ensures execution of preventive maintenance of all equipment.

Personnel

Other Duties

• Working knowledge of mechanical systems to include air conditioning.
• Working knowledge of current chemical/asbestos regulations.
• Good supervisory and communication skills.
• Ability to work well under stressful conditions and time constraints.
• Must be able to work on call 24 hours/day if emergencies arise.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

• Bachelor’s or relevant degree in an Engineering discipline
• Proven experience in a similar technical leadership position
• Ability to lead by example and passion to support your team
• Proficient in working effectively with diverse engineering team members, 
• Strong communication skills, able to build and maintain strong