Team Leader Inbound

The  Team Leader Inbound will be responsible for managing and supervising the inbound calling team in a BPO environment. The role involves ensuring smooth operations, maintaining service quality, and achieving team performance targets. The candidate will monitor team productivity, provide coaching and guidance to agents, handle escalations, and ensure customer queries are resolved efficiently. The Team Leader will also track performance metrics, maintain reports, and work closely with management to improve team performance and customer satisfaction. Strong leadership, communication, and problem -solving skills are essential for this role.

Requirements

• Candidates with Inbound Team Leader experience in BPO
  

• Good leadership, communication, and team management skills
  

• Minimum 3 -4 years of experience as Team Leader
  

• Ability to handle team targets and performance management
  

• Supervise and manage the inbound calling team
  

• Ensure daily, weekly, and monthly targets are achieved
  

• Monitor call quality and team performance
  

• Provide coaching, training, and feedback to team members
  

• Handle escalations and customer issues
  

• Prepare performance reports and maintain team productivity
  

Benefits